Your Friendly Local Customer Service Representative… Your Judge
More interesting news from Dubai about the opening up of their common-law courts in the Dubai International Financial Center free zone to small businesses elsewhere.
The registrar sounds excited:
This is the first time these companies have had an English-language, dispute-resolution option available to them in Dubai.
And so do the small businesses (since disputes are usually settled in only three weeks, without any lawyers or legal fees):
Judging from the hundreds of inquiries received by the DIFC Courts since October, we are forecasting a … 100 per cent increase in the SCT’s caseload in the year ahead.
However the truly fascinating quote is an off-the-cuff remark early in the interview:
It was nice to finish the year having tested the new jurisdiction and so send a clear message to the business community that we are here and ready to resolve problems with a continued commitment to customer and community service.
When was the last time you thought of a court as having a ‘commitment to customer service’?